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Privacy Policy – QS Mate

This Privacy Policy explains how QS Mate collects, uses, and protects your personal information when you visit our website or contact us for quantity surveying and construction cost consultancy services.

QS Mate is based in Canterbury, New Zealand and serves clients across Christchurch, Rolleston, Selwyn, Waimakariri, Ashburton, Queenstown, Wānaka, and throughout New Zealand.

1. Who we are

QS Mate is a quantity surveying and construction cost consultancy operating in New Zealand.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: info@qsmate.co.nz
Phone: +64 22 372 1166

2. What personal information we collect

We collect personal information that you choose to provide to us, including when you use our website contact form, email us, or call us. This may include:

  • Name
  • Email address
  • Phone number
  • Project details and any other information you include in your enquiry (for example, project address, scope, budget, and timing)

We may also collect basic technical information about how you use our website, such as your IP address, browser type, and pages visited (see “Cookies and website analytics” below).

3. How we use your information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and communicate with you about your project.
  • To provide quantity surveying and construction cost consultancy services, including preparing cost estimates, reports, and other deliverables.
  • To manage our client relationships and our business operations.
  • To improve our website, services, and user experience.
  • To comply with our legal and regulatory obligations.

4. Legal basis for processing (New Zealand)

We handle your personal information in line with New Zealand’s Privacy Act 2020. In general, we collect and use your information because you have chosen to provide it to us so we can respond to your enquiry or provide services to you, and because we have a legitimate business need to operate and improve our services.

5. How we share your information

We do not sell your personal information.

We do not share your personal information with third parties except:

  • When it is necessary to deliver our services (for example, sharing relevant project information with other consultants or contractors at your request or with your consent).
  • With our professional advisers and service providers (such as IT and website providers) who help us operate our business and are required to keep your information confidential.
  • When required or permitted by law, regulation, or a court or government agency.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.

Cookies are small text files stored on your device. They may be used to remember your preferences and to collect basic information about your visit, such as which pages you view and how long you stay on them.

We may use basic website analytics tools to view aggregated and anonymised information about website traffic and usage patterns. This helps us improve our website and services. We do not use this information to identify individual visitors unless it is necessary to investigate security issues or meet legal requirements.

You can usually change your browser settings to refuse some or all cookies, or to alert you when cookies are being sent. If you choose to disable cookies, some parts of our website may not function as intended.

7. How we protect your information

We take reasonable steps to keep your personal information safe from loss, unauthorised access, misuse, or disclosure. This includes limiting access to your information to people who need it to perform their work and using reasonable technical and organisational measures to protect our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we aim to protect your information to a level that is reasonable in the circumstances.

8. How long we keep your information

We keep your personal information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by law or professional standards. This may include keeping project and contact records for a period after a project is completed, for reference, quality assurance, and to respond to any future queries or disputes.

9. Your rights

Under the New Zealand Privacy Act 2020, you have rights in relation to the personal information we hold about you. These include the right to:

  • Ask whether we hold personal information about you.
  • Request a copy of the personal information we hold about you.
  • Ask us to correct any personal information that is inaccurate or incomplete.
  • Request that we delete your personal information, subject to our legal and professional obligations to retain certain records.

To exercise any of these rights, please email us at info@qsmate.co.nz. We may need to verify your identity before actioning your request, and we will respond within a reasonable time.

10. International transfers

We are based in New Zealand. Some of our service providers or data storage solutions may be located outside New Zealand. Where this happens, we take reasonable steps to ensure that your information is protected by privacy standards that are, where possible, comparable to those in New Zealand.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We recommend you review the privacy policies of any third-party sites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable laws. The updated version will be posted on our website with a new “Last updated” date.

Last updated: July 2026